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PRIVACY POLICY

M/s Aar Enn Associates (“We” or “Our” or “Us” or "Restaurant" or “Company” or “Appathaa Samayall”) is a company duly incorporated under the provisions of the (Indian) Companies Act, 2013, which provides various services under the brand name ‘Appathaa Samayall’.

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This Privacy Policy explains how Appathaa Samayall (“we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of guests, customers, website users, vendors, and other individuals interacting with our services, both online and offline.

 

By using our website, dining with us, placing orders, or communicating with us in any way, you consent to the terms outlined below.

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1. Information We Collect

a. Information You Provide:
We may collect and store the following personal data you provide, including but not limited to:

  • Full name, phone number, delivery or billing address, and email address submitted through forms, WhatsApp orders, payment gateways, or during in-person visits.

  • Photos, testimonials, reviews, brand names, or logos, if shared with us for promotional purposes.

  • Special preferences, instructions, or feedback related to your dining or ordering experience.

b. Automatically Collected Data:

  • Technical data such as IP address, browser type, operating system, device type, referring website, and website usage behavior (using cookies or analytics tools).

  • Information about navigation through our website, page views, and interactions with our online menus and forms.

 

2. Use of Information

Your information is used for the following purposes:

  • To process your orders, reservations, and service requests – whether through the website, WhatsApp, phone, or in-person.

  • To confirm, dispatch, and deliver food orders, or to contact you if further information is needed.

  • To process payments securely via our payment gateway provider (Razorpay).

  • To improve the efficiency, functionality, and user experience of our website and restaurant operations.

  • To respond to your queries, feedback, or service requests.

  • For marketing communications, such as sending you offers, updates, or newsletters (with your consent).

  • With your consent, to feature your name, photographs, reviews, or brand for promotional content on our website, social media, or other communication channels.

 

3. Online Orders and Payments

  • Payments made through our website are processed exclusively by Razorpay, an RBI-approved payment gateway, which complies with strict security standards (PCI DSS).

  • Appathaa Samayall does not store or retain your debit/credit card, UPI, or payment account details. All information entered for payments is handled by Razorpay and subject to their Privacy Policy.

  • Order details may be collected and stored for audit, accounting, or service improvement purposes, in compliance with Indian laws.

 

4. WhatsApp Ordering

  • You may initiate orders via WhatsApp, where direct communication is established for food orders, follow-up, and support.

  • Your name, contact number, and order history via WhatsApp may be retained for seamless service and quality assurance.

  • WhatsApp is governed by its own privacy policy. Sensitive payment or personal information should not be shared over WhatsApp unless necessary for the transaction.

 

5. CCTV Surveillance

  • CCTV cameras operate in public areas of our restaurant to ensure the safety and security of patrons, staff, and property.

  • Video footage may be reviewed only by authorized personnel and is retained for a limited period unless required for investigative or legal reasons.

  • Footage may be shared with law enforcement upon valid request or as required by law.
     

6. Disclosure of Information

  • Your personal information is not sold or rented to third parties.

  • Data may be shared with trusted partners or service providers strictly as required to facilitate food delivery, payment processing, or IT support, and only under confidentiality agreements. TheCompany44 has only designed the website and hosted it wix.com, please refer to their policies. For any issues or queries you can directly contact the owner through contact us page of the website.

  • Where required by law, information may be shared with government or law enforcement agencies.
     

7. Cookies and Web Analytics

  • Our website uses cookies (small data files) to enhance your experience. Cookies collect technical data and help remember your preferences.

  • You may disable cookies in your browser settings, but certain features may not function properly as a result.

  • We may use third-party analytics tools (such as Google Analytics) to understand website traffic and improve our services, without collecting directly identifiable personal information.
     

8. Data Security

  • We implement reasonable technical and organizational measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

  • Communications over the internet can never be guaranteed as completely secure. We do our best to protect your data, but you share information at your own risk.
     

9. Consent and Promotion

  • By interacting with Appathaa Samayall (as a customer, vendor, or client), you consent to the collection and use of your data as described.

  • With your consent, we may feature your name, photo, or branding in our marketing materials. Explicit permission will be sought in most cases. You may opt out anytime by connecting us through contact us page.

 

10. Opt-Out, Corrections, and Access

  • You have the right to access, update, correct, or request deletion of your personal information at any time by connecting us through contact us page.

  • To opt out of marketing communications or prevent your information from being used for promotional purposes, please write to us at the same address.
     

11. Changes to the Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology.

  • Any updated policy will be posted on our website. Continued use of our services after changes constitutes your agreement to the revised policy.
     

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please connect us through contact us page.

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